Refund policy

Thank you for shopping with The Tattered Willows! Please review your items and order details carefully before completing your purchase.

Handcrafted Items & Supplies/Kits All sales on handcrafted items, supplies, and kits are final. We do not accept returns or exchanges on these items.

Retail Items (Dixie Belle & Re~Design with Prima Products)

Returns and Cancellations We do not accept returns for change of mind or order cancellations, except where required by applicable law. If there is a problem with your order, please contact us so we can help.

Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, please reach out to contact.us@thetatteredwillows.com within 3 days of receiving it.

Include your order number, a description of the issue, and clear photos of the item and packaging. Please keep the item and packaging while we review your request.

We will evaluate the issue and work with you on an appropriate resolution. Please contact us before sending anything back.