Shipping policy
SHIPPING POLICY
Domestic Shipping
We currently ship within the United States only. If you are located outside the US and are interested in placing an order, please contact us at contact.us@thetatteredwillows.com to discuss options.
Shipping Rates & Carriers
Shipping rates are calculated at checkout based on your order and location. We ship via USPS, UPS, or FedEx — whichever offers the most affordable rate for your order. If you require expedited shipping, please select that option at checkout or contact us prior to placing your order.
Order Processing
Regular orders ship within 5 business days, excluding weekends and holidays. Processing time does not include carrier transit time.
Preorders
Preorders ship according to the estimated timeframe listed on the product page. Orders containing a preorder item and other items will be held until the preorder item is available. Please place separate orders if you would like your other items shipped sooner.
Lost or Missing Packages
If your tracking information shows your order as delivered but you have not received it, please contact your carrier directly. Once we have shipped your order and the carrier confirms delivery, the carrier is responsible for locating the package.
- USPS: 1-800-275-8777
- UPS: 1-800-742-5877
- FedEx: 1-800-463-3339
Questions?
Please reach out to us at contact.us@thetatteredwillows.com — we're happy to help!